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Cancellation Policy Replacement Policy   Return Policy Shipping Policy Privacy Policy

Privacy Policy

Last update 01 Jan 2025 

• Our website respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, disclose, and store your data when you visit our website or any of our platforms.

• The information we collect includes both personal and non-personal data.

• We collect information directly from users when they register or contact us via our platforms, and maybe through Cookies or third parties.

• Your information is used to process your requests and improve our marketing and promotional services. It may be shared with service providers (such as payment processors, shipping companies, and hosting providers), third-party advertisers, or official authorities as required by law.

• You may “unsubscribe from marketing or promotional materials” at any time via any of our emails. You may also contact us to request access to, correction of, or deletion of your information (as long as reasonably possible).

• Data Security: We take reasonable steps to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect, and we cannot guarantee complete security.

• Changes to This Policy: Updates may occur from time to time. You can always view the latest version on our website.

Shipping Policy

Last update 01 Jan 2025 

Delivery Locations:

We ship across all Emirates in the United Arab Emirates. (some remote areas are not covered).

1. Delivery Timeframes

  • Standard Delivery: 1–3 business days 

Note: Delays may occur during public holidays or due to unforeseen circumstances.

2. Shipping Fees

  • Free shipping on orders above 150 AED
  • Flat rate of 10 AED for orders below 150 AED

3. Delivery Issues

If your package is delayed or lost, please contact our support team within 48 hours.

Return Policy

Last update 01 Jan 2025 

We want you to be satisfied with your purchase. If you're not, we're here to help.

Return Window

Most new, unopened items can be returned within 14 days of delivery for a full refund, subject to the conditions below.

Conditions for Return

  • Items must be in their original packaging and in the same condition as received.
  • A proof of purchase (e.g., order confirmation or receipt) must be provided.
  • Returns are subject to inspection upon receipt.

Return Shipping Costs

  • Customer is responsible for return shipping unless the return is due to our error (e.g., wrong or defective item).
  • If the return is due to our error, we will cover all return shipping costs.

Refund Process

  • Once we receive and inspect the returned item, you will receive an email confirming approval or rejection of your refund.
  • If approved, your refund will be processed and issued to your original payment method.

Refund Methods

  • Cash on Delivery (COD): Refunds will be issued via bank transfer (bank details will be requested).
  • Card or Bank Transfer Payments: Refunds will be returned to the same account used for payment.

For return assistance, please contact our support team at: Support@Basabiso.com

Replacement Policy  

Last update 01 Jan 2025 

If you receive a damaged, defective, or wrong item, we’ll replace it at no additional cost.

1. Conditions for Replacement

  • Report the issue within 3 days of receiving the item
  • Provide clear photos of the damage or issue
  • The item must be unused

2. Process

  • Contact us at [Support@Basabiso.com] with your order number and issue description
  • We will verify and arrange for a replacement to be shipped
  • If the item is out of stock, you may choose a refund or alternative product

Cancellation Policy

Last update 01 Jan 2025 

• Before Shipping: Orders can be canceled at any time before shipping. Please contact our customer service team immediately if you wish to cancel your order. If the order has not yet been processed for shipping, we will cancel it and issue a full refund.

• After Shipping: Once the order has been shipped, it cannot be canceled. However, you may return the item in accordance with the return policy below.