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الشروط والأحكام


Shipping Policy

Last update 01 Jan 2025 

Delivery Locations:

We ship across all Emirates in the United Arab Emirates. (some remote areas are not covered).

1. Delivery Timeframes

  • Standard Delivery: 1–3 business days 

Note: Delays may occur during public holidays or due to unforeseen circumstances.

2. Shipping Fees

  • Free shipping on orders above 150 AED
  • Flat rate of 10 AED for orders below 150 AED

3. Delivery Issues

If your package is delayed or lost, please contact our support team within 48 hours.


Return Policy

Last update 01 Jan 2025 

We want you to be satisfied with your purchase. If you're not, we're here to help.

Return Window

• يمكنك إرجاع معظم العناصر الجديدة والغير مفتوحة في غضون 14 يومًا من التسليم لاسترداد كامل المبلغ مع تطبيق الملاحظات أدناه.

Conditions for Return

  • • يجب أن تكون العناصر المرتجعة في عبوتها الأصلية وفي نفس الحالة التي تم تسلمها بها.
  • A proof of purchase (e.g., order confirmation or receipt) must be provided.
  • Returns are subject to inspection upon receipt.

Return Shipping Costs

  • Customer is responsible for return shipping unless the return is due to our error (e.g., wrong or defective item).
  • If the return is due to our error, we will cover all return shipping costs.

Refund Process

  • Once we receive and inspect the returned item, you will receive an email confirming approval or rejection of your refund.
  • If approved, your refund will be processed and issued to your original payment method.

Refund Methods

  • Cash on Delivery (COD): Refunds will be issued via bank transfer (bank details will be requested).
  • Card or Bank Transfer Payments: Refunds will be returned to the same account used for payment.

For return assistance, please contact our support team at [your support email/contact


Replacement Policy  

Last update 01 Jan 2025 

If you receive a damaged, defective, or wrong item, we’ll replace it at no additional cost.

1. Conditions for Replacement

  • Report the issue within 3 days of receiving the item
  • Provide clear photos of the damage or issue
  • The item must be unused

2. Process

  • Contact us at [email/contact] with your order number and issue description
  • We will verify and arrange for a replacement to be shipped
  • If the item is out of stock, you may choose a refund or alternative product

Cancellation Policy

Last update 01 Jan 2025 

• قبل الشحن: يمكن إلغاء الطلبات في أي وقت قبل شحنها. يرجى الاتصال بفريق خدمة العملاء لدينا على الفور إذا كنت ترغب في إلغاء طلبك. إذا لم يتم معالجة الطلب للشحن، سنقوم بإلغائه ومعالجة استرداد كامل المبلغ.

• بعد الشحن: بمجرد شحن الطلب، لا يمكن إلغاؤه. ومع ذلك، يمكنك إرجاع السلعة وفقًا لسياسة الإرجاع أدناه.